WordPress Knowledge Base Plugin | Helpdesk | Support | Wiki

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The Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin is a support application designed to help companies provide support to their customers as efficiently and effectively as possible. The application is designed to be easy to use and highly customizable, allowing companies to use the application to provide tailored support to their customers.

The plugin allows companies to create a knowledge base, an area where customers can find answers to their most frequently asked questions without having to contact technical support directly. This knowledge base includes a series of well-written articles that explain the company processes, products and services offered. These articles are organized into categories and subcategories to make them easier to find.

Additionally, the plugin allows companies to create a Helpdesk or support section. This section allows customers to submit support requests through a dedicated contact form. The support received is then managed in a dedicated area and assigned to specific members of the support team, who follow the customer's request to a solution.

The plugin also has several features, including the ability to create a Wiki, which is a collaborative collection of information. This allows customers to access, view and edit the contents of the wiki, with the aim of providing support and updating their users on the latest news regarding the company.

You can also customize your Knowledge Base and Helpdesk section to meet your business needs. You can customize the colors, categories and subcategories of your knowledge base, and select the support teams that will receive support requests. Furthermore, it is possible to integrate the Knowledge Base with other online support tools, such as chatbots, emails and social media.

The plugin is highly intuitive and easy to use, even for those unfamiliar with the technology. The technical support offered by the platform is competent and ready to answer all user questions and requests.

In summary, the Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin is a highly versatile and customizable support solution for businesses. With the use of this application, companies can provide quality support to their customers as effectively and efficiently as possible, thus ensuring an optimal user experience.

What is the KNOWLEDGE BASE plugin
The WordPress plugin KNOWLEDGE BASE helps you build a self-help helpdesk for customers in minutes. Create a resource of useful articles and answer customers' most frequently asked questions. Our customers use the knowledge base as a customer service center, extended FAQs, product or service documentation, internal company documentation, wikis, and more.

FEATURES OF THE KNOWLEDGE BASE PLUGIN
Easily rearrange knowledge base posts and categories by drag & drop. Customize the slugs of individual articles and categories. Display breadcrumbs on category and individual article pages. Enact live search functionality by moving the placeholder. Hide the search button to disable this option. Select where you want to display the search (main page, category, or individual page). Also, you can disable live search results. Show categories on the main page in 2, 3 or 4 columns and display the knowledge base categories as lists or boxes. You can configure the horizontal sidebar, put additional content on the main page, and rearrange the layout. Alternatively, you can set the display of the item count for each displayed category. Add the "View All" link for each knowledge base category and display the total item count on the "View All" page. Set the category icon, choosing one from 200 selectable ones. Set the font size for the category title. You can display/hide the update date, category, and meta tag information for the confgured page. Enable comments on the individual page. This feature requires theme support! You can easily customize the plugin, set the public or members-only voting option, and enable/disable the "dislike" button. You can reset votes for a single article or all articles and use article or category widgets. Finally, you can use the shortcode to display the list of articles, sorted by date, title, and filter by tag or category. The KNOWLEDGE BASE plugin is fully compatible with resposive graphics and optimized for small screen devices such as Iphone, Ipad. All our products are documented step by step for installation and configuration support. All products are ready for translation using Poedit tools with instructions in the documentation provided. KNOWLEDGE BASE PLUGIN is constantly updated to the latest WordPress products.

Are you having difficulty with the Knowledge Base | plugin Helpdesk | Support | Wiki for WordPress? Don't worry, G Tech Group is here to help you! Open a ticket by writing to support@gtechgroup.it and our support team will give you a hand with the installation and configuration of the plugin. Contact us now to solve your problems!

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